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Helpful Phone Numbers During Severe Weather


Power Companies
Duke Energy Progress1-800-419-6356
Haywood EMC1-800-951-6088
French Broad Electric
Madison: 649-2051
Mitchell: 688-4815
Buncombe, Madison: 1-800-222-6190
Yancey: 682-6121
Gas
Public Service Company of NC (PSNC)1-877-776-2427
Phone Service
AT & T1-877-737-2478
Charter Communications1-888-438-2427
Frontier Communications1-877-462-8188
CableCharter Communications1-888-438-2427
Internet Service Providers
AT & T1-877-737-2478
Charter Communications1-888-438-2427
Frontier Communications1-877-462-8188
Roads
DOT (County roads)298-2741
City of Asheville251-1122
Town of Biltmore Forest274-0824
Town of Black Mountain419-9304
Town of Montreat669-8002
Town of Weaverville645-0606
Town of Woodfin253-4887
Water
Asheville Water Department251-1122
Emergency Shelter 
All area residents211


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Message from DUKE ENERGY:
We hope that you have safely weathered the recent winter storm.

The snow, ice, sleet and high winds caused extensive damage across the Carolinas.

Nearly 7,000 workers assisted in restoring power to nearly 600,000 homes over the course of this major weather event.

If you experienced an outage, we appreciate your patience and understanding as we worked to get the lights back on.

We also appreciate the power crews, support services and emergency responders who worked tirelessly to restore power and protect our communities.

Thank you again from everyone at Duke Energy.